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Report a problemTell us what is wrong — about 30 seconds
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Fastest way: tap the ⚠️ icon inside the app Tap it while the problem is happening. The app then sends the exact channel, your device and the time for you — so we can find and fix it quickly and accurately.
1Open the channel or movie that has the problem
2Tap the ⚠️ icon in the app
3Pick the problem and send — done
or fill in this form
1 Your MAC address
Find it in the app: Settings → Device Info.
2 What are you watching?
3 What is the problem?
4 A few details helps us fix it faster
When did it start?
How often?
Your device
Your internet
Internet speed optional, e.g. 25 Mbps
Any message on the screen? optional
Anything else we should know?
🔒 We only use this to fix your problem. No reply from us within a day? WhatsApp us.
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